Hello Flex PMS users!
As a Front Desk officer, your responsibility is to add a reservation for walk-in guests or guests who book through OTAs.

If you are a tax registrant, you are required to collect sales & service tax from your guest. For accommodation businesses, you may need to collect the following taxes from your guest:

• Sales & Service Tax (SST) 8%
• Tourism Tax (per room per night)
• Heritage Tax (per room per night)

Now, let’s imagine you received a reservation from Agoda and you’ll need to add a new reservation (with tax) in Flex PMS.

Steps to Add New Reservation With Tax in Flex PMS:

Follow the guidelines below:

1. Login to Flex PMS.
2. Select the appropriate property.
3. Click on “Create Reservation”.
4. Fill in the new reservation details.
5. In the booking source column, choose a booking source, then fill in the OTA code.
   NOTE: OTA code refers to the alphabetical booking code found on the booking voucher received from the respective OTA (Booking.com, Agoda, Airbnb).
6. Select the Guest Name. You can update the guest details on the Reservation page.
7. Select the check-in and check-out date.
8. Select the Room Type and Room No..
9. Select the Rate Plan. In this example, choose the Best Available Rate of RM200 per night.
10. Tick ‘Is Tax Inclusive’ and select ‘SST’:
    • When you tick ‘Is Tax Inclusive’ & ‘SST’, it means the tax has been included in the room charges.
      Amount Before Tax = RM 185.18 and Amount After Tax = RM 200.
11. Uncheck the ‘Is Tax Inclusive’ but tick ‘SST’:
    • When you tick ‘SST’ only, it means the tax will be calculated on top of the room charges.
      Amount Before Tax = RM 200.00 and Amount After Tax = RM 216.00.
12. Insert the Room Payment amount, Payment Method, and Payment Account, if you have collected it from the guest.
13. Insert the refundable security deposit if you have collected it from the guest.
14. Once all the information is filled in, click the green “Save” icon to save the reservation.

Notes:

• The yellow triangle icon refers to Security Deposit/charges that have not been refunded yet.
• Remember to refund the Security Deposit before checking out the guest.

Start adding new reservations with tax in Flex PMS now! 🙂

NOTE: Refer to this guide to learn how to set up a refundable security deposit in your Flex PMS.

This revision replaces Softinn PMS with Flex PMS and keeps the structure user-friendly and informative.